Please note the karabiner could be anodized one of several colours, including; Silver, Red, Blue, Gold or Purple.
The affected Helium karabiners may also be part of a quickdraw. Helium quickdraws are sold in 10cm 15cm and 20cm lengths.
The affected Helium karabiners may also have been sold as part of a set of 5 Karabiners OR as a quickdraw pack of 5.
Returning the product
It is important that you only return karabiners which are identified as having the relevant batch codes - once identified correctly follow the instructions below.
Dealing with quickdraws - If you have a quickdraw where one of the karabiners is affected please remove and return only the affected arabiner and keep the rest of the quickdraw assembly ready for your replacement karabiner. If you have a quickdraw where both karabiners are affected please return the full unit to Wild Country for a like replacement.
Where to send the product:
Please return your Wild Country Helium karabiner either;
1. To the retailer where you purchased the karabiner.
2. Directly to Wild Country headquarters in the UK.
3. To the Wild Country or national distributor.
Information for the return of your replacement product
– Please make sure you securely attach your address, your e-mail and telephone number to any karabiner returned.
- As a compensation for shipping cost, you will receive a complimentary Wild Country Wil Wire karabiner.
: The contact details of Wild Country dealers can be found at;
Wild Country Headquarters in the UK;
Wild Country UK, Meverill Rd, Tideswell, Nr Buxton, Derbyshire, SK17 8PY
Wild Country International
Via the link below you can find your nearest store or national distributor;
What will happen with my returned product?
We will replace your returned product as quickly and efficiently as possible with a new Helium karabiner. This karabiner will have been produced with a revised manufacturing processes and an enhanced testing program.
For more information, do not hesitate to contact us:
Via e-mail : firstname.lastname@example.org
Via Phone : + 44 (0) 1298 871010
The Wild Country Quality Team
Tideswell, Derbyshire XX/12/2012